Terms & Conditions

Booking a VISTA 1 TRAVEL tour/trek requires a deposit of 50% of the total trek price, please note that this deposit is required to purchase train and Machu Picchu entrance tickets, all subject to availability. After your deposit and booking confirmation, your outstanding balance is due when you arrive in Cusco either 24 hrs. prior to departure or during your briefing session. Failure to pay any outstanding balances prior to departure will result in the inability to partake in your trek. Final acceptance of any participant is subject to receipt and review of all required forms, documents, and payment.

Trip Itineraries

All VISTA 1 TRAVEL tours/hikes are subject to itinerary changes based on a variety of circumstances, VISTA 1 TRAVEL reserves the right to cancel or change any trip due to river, road, weather conditions, or political climate. We also reserve the right to cancel any trip due to client unsuitability because of age, ill health, poor fitness, intoxication etc.

Any missed tours due to the above-listed incidences (eg weather conditions or political climate) cannot be refunded or recuperated.

The price and duration of a hiking trip will never change once you are registered. Payments are not refundable for itinerary changes or public land closures. If a trip is canceled due to circumstances beyond our control a trip credit equal to the full amount paid will be issued.

Change Policy:

If you wish to change the date of departure/ and or route of your tour/trek after making the reservation/deposit, there will be a $40 per person fee to make the change, except if the change is made in the 48 hours prior to the trek, when the change will cost $80 per person.

Cancellation And Refund Policy:

VISTA 1 TRAVEL reserves the right to cancel trips. If this is the case a full refund of the amount paid will be given, including the deposit. VISTA1 TRAVEL Company is not responsible for additional expenses incurred by preparing for the trip (for example non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).

If you cancel or leave a multi-day trip for any reason:

1.- All 50% deposits needed for the confirmation of any VISTA 1 TRAVEL tour/trek, are non-refundable and non-transferrable.

2.- Full payments are required 24 hrs prior to departure. In case of not being able to make full payment within said time frame, an alternative payment system must be arranged and coordinated. Failure to do either of the above can result in CANCELLATION of your tour.

3.- In case of delayed arrivals to Cusco (due to delayed flights, buses etc.), VISTA 1 TRAVEL assumes no responsibility for missed tours or trek departures. VISTA 1 TRAVEL staff will do their best to accommodate and make the required modifications. However, all additional costs for such modifications will not be included in the original trek price.

4.- Trek cancellations as a result of illness, missed flights and any other reason made within 48 hours of the scheduled trek departure, are considered NO-SHOWS and will be subject to full payment AND no refunds.

5.- In case of sickness while on the trail, emergency costs for transportation, etc. are not included, besides we will do the best for your wellness, extra costs will be paid for you later when you get better.

6.- For any Inka Trail reservation (Inka Trail 2D & Inka Trail 4D) cancellations, whether ahead of time or last minute, are considered NO-SHOWS and the full trek price will need to be paid.

Medical Records

We require medical releases for prospective guests over 70 years of age and for various circumstances such as the history of cardiovascular disease, chronic illness, and other conditions and factors.

Let know to the guides if you consume any medical tab, pill or chronic illness to prevent any accident or emergency case.

Travel Insurance

For your protection, we strongly recommend the purchase of travel insurance. Travel insurance provides you with trip cancellation or interruption, travel delay, medical expenses, emergency assistance, baggage, and baggage delay coverage to protect your financial investment. Medical coverage purchased with your policy will also satisfy our requirement for health insurance.